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WELCOME TO THE SAP SUPPORT WORLD
You are receiving this e-mail, because you are a Business Objects customer and within your existing contractual relationship and because we, as the supporting partner of Business Objects in this case, have been asked by Business Objects to provide you with rollout details for SAP Service Marketplace on their behalf.
Your S-User ID:
Your customer number:
Dear ,
We are pleased to welcome you as a new member of SAP Service Marketplace. Within the next days you should receive a letter with your personal user ID and password for accessing SAP Service Marketplace.
One of the advantages of the Business Objects integration into SAP is the utilization of a common support infrastructure, including SAP Service Marketplace as the central pillar of this infrastructure.
Starting July 7 2008, the proven SAP Global Support Backbone will be used to support Business Objects solutions as well. This will provide benefits for all customers and partners of Business Objects. Please keep in mind that the Business Objects support offering has not changed – only the interface for offering it.
As a current support user you are a named contact for Business Objects. Above you will find your personal user ID for SAP Service Marketplace and some information about the first steps you should take. The support integration will be fully completed by July 7 – your starting date for SAP Service Marketplace!
General information
SAP Service Marketplace contains various target group-specific portals that enable collaboration between Business Objects and its customers and partners. As a central Internet platform, it offers you a wide range of information and services. You can log on to SAP Service Marketplace using your internet browser* by entering the following address: http://service.sap.com.
Your portal for all support-related questions is the SAP Support Portal, providing you with centralized access to all the information and applications you need to optimally run your solution. This portal is also used by partners of Business Objects, for example to create customer messages (cases) on behalf of their customers. You can access the portal directly using the link http://service.sap.com/support.
Allocation of SAP Service Marketplace user IDs
All named contacts have been assigned the following authorizations required to use the support applications in SAP Support Portal:
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Display customer messages |
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Create customer messages |
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Send customer messages to SAP |
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Confirm customer messages |
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Open service connection |
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Maintain system data |
Your first steps in SAP Support Portal as a new user
The following information helps to make the first steps in SAP Support Portal as simple as possible for you. Please log on to SAP Support Portal and check the following settings under 'My Profile':
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Make sure that your contact data is correct to ensure smooth communication with the support backbone. You can change your contact data under 'My Profile -> My Personal Data'. |
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To use the support applications in SAP Support Portal, you require specific authorizations. Check your authorizations under 'My Profile -> Display my Authorizations'. |
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If you require additional authorizations, please contact your superadministrator(s). These are listed under 'My Profile -> Display my Superadministrators'. |
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Would you like to be kept up-to-date on the latest Support News from Business Objects, or regularly receive support information that is tailored to your needs - such as information about updated documents of interest to you and new functions on SAP Support Portal? Subscribe to the SAP Support Newsletter under 'My Profile -> Maintain my Notifications and Subscriptions'. Here you can also define how you want to be notified about the status of your customer messages (cases). |
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To make access to SAP Service Marketplace as convenient as possible, that is without having to log on again, we strongly recommend that you use Single Sign-On with SAP Passports. You can apply for an SAP Passport directly on the home page of SAP Service Marketplace or under 'My Profile'. |
To get a good overview of the support applications applicable in SAP Support Portal, see the 'Learn more' area on the portal home page. There is also a Guided Tour available for new users. More useful tips on how to benefit from the many features offered in SAP Support Portal and how to use them most efficiently can be found in the Help function at the top of the home page of SAP Support Portal.
If you do not receive the password letter by July 7th we kindly ask you to wait a few more days for it - it is on its way. If you urgently need access to the SAP Service Marketplace to create a case for a critical product issue, or if you have questions about SAP Service Marketplace, please contact your Customer Service at the public page http://service.sap.com/contact-bosap.
For all rollout information regarding the Business Objects integration into SAP, see http://service.sap.com/bosap-support.
Sincerely yours,
SAP Service Marketplace team
* A list of all the supported browsers is available at http://service.sap.com -> Get assistance in the FAQ section. In order to access the SAP Service Marketplace, your browser must be configured to allow JavaScript.
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SAP AG, Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany
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