Management and staff can access consolidated information from various disparate systems to monitor performance of key metrics and put appropriate actions in place to get back on track.
Everyone in the organization can access information about their goals. Dashboards can be enterprise-wide or departmental in nature. They can be customized to provide role-specific views and track the metrics of interest to a particular user.
- Dashboards provide managers with a graphic representation of the performance status of various goals.
- Alerts notify staff members when critical goals around customer retention, financial performance, sales targets, revenue assurance, and customer service are not being met.
- Analytic applications provide controllers, financial managers, and auditors with the tools they need to quickly identify and act upon financial and operating performance issues.
Within a period of two months, we have a system at our disposal that allows detailed tracking of our performance in the area of customer-oriented processes.
Matthijis Rosman,
project manager, customer lifecycle management program
T-Mobile
Benefits
- Automatically track, monitor, and share business performance throughout the organization with Balanced Scorecards.
- Help managers make fact-based decisions with a single source of information.
- Provide flexibility by function and role to view metrics and performance in a "My Dashboard" view.
- Ability to receive alerts and drill down for root cause analysis.
- Provide ready access to status of customer acquisition costs, ARPU, OPEX per sub, EBITDA margin, revenue churn, payments against accounts receivable and cost of revenue leakage.
- Help managers make fact-based decisions with a single source of information.
Take Action
- Talk to a sales rep
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Resources
- Driving High Performance in Communications
- PDF 132KB